Rtsrick2020: Created page with "'''Upon encountering any errors, please make sure to do all the steps listed below.''' * Always use the '''Full Installer'''. You can..."

2020-10-12T19:42:27Z

Created page with "'''Upon encountering any errors, please make sure to do all the steps listed below.''' * Always use the '''Full Installer'''. You can..."

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'''Upon encountering any errors, please make sure to do all the steps listed below.'''

* Always use the '''Full Installer'''. You can download it [[Full Client]] here.
* Right-click on '''Shining.exe''' and set its Compatibility mode to Windows XP (Service Pack 3).
* Right-click on '''Shining.exe''' and tick the box next to '''Run as Administrator'''.
* Right-click on '''ShiningPatcher.exe''' and tick the box next to '''Run as Administrator'''.
* Be sure to grab the '''latest patch''' through '''ShiningPatcher.exe'''
* Avoid installing the game to Program Files. Try to install it to somewhere like '''C:\Games\'''
* '''Disable Anti Virus AND Firewall''' software before installing and/or patching. (Especially in the case of Avast and McAfee)

'''Should you still have any issues, please explain your problem on [https://discordapp.com/invite/8NuTZZZ Shining Moon's Discord #support channel].'''

=Installer issues=
===The installer doesn't start===
# Disable your antivirus; it might be scanning the whole file.
# Depending on your computer, it can take some time to start; wait patiently.
# Alternatively you can download and unpack our [[FullClient.rar]] using Winrar/Winzip or 7zip.

===The install stops at "data.grf"===
* Data.grf is the biggest file in the installer; the installer is working, but it doesn't show the progress (wait a few minutes).
 
=Patcher issues=
===START GAME button not working===
# Close your ShiningPatcher.exe if it is still open.
# Right-click ShiningPatcher.exe > Properties.
# Select the Compatibility tab (second tab).
# Check '''Run this program as administrator'''.
# Click Apply, then OK.
# Open ShiningPatcher.exe and enjoy playing.

==="Thor Patcher cannot launch without configuration data"===
# Disable your firewall and antivirus.
# Delete the ShiningRO folder.
# Run the ShiningFull.exe again.

==="Your game executable has been modified or is not the latest version"===
* Problem: There might be an issue with your client version, try this one over here instead:
*: https://www.shining-moon.com/download/Shining.exe
* Problem: You have two server clients in the same folder.
*: Solution: Delete the folder and install the two servers to two different folders.
* Problem: You are running two different server's clients at the same time.
*: Solution: Shining Moon can be only run with other Shining Moon clients. Try closing the other clients to make it work.
* Problem: Your game is not up to date.
*: Solution: Run the ShiningPatcher.exe and wait until it patches.
* Problem: Your game is not up to date, but you patched.
*: Solution: Disable your firewall/antivirus during the patching or add the exe as an exception.

==="Impossible to read more data from the download stream..."===
# This error shows up when a file fails to download.
# If the file appears to be large, look at the name when it is downloading. Download the patch file manually by typing the following URL: 
http://www.shining-moon.com/patch/data/filename.thor
# Place the file in your ShiningRO folder and run the patcher again.

===".NET Framework 3.5 is missing"===
''Step 1''
# Download the following file https://www.shining-moon.com/download/dotNetFx35setup.exe
# Run the file (dotNetFx35setup.exe) and install the framework.

=Client issues=
===Crashing in certain maps as well as from Fire Rain===
* Example maps: pay_dun01, iz_dun03, gef_dun00, beach_dun.
* Note, this will not work on Windows XP.
# Close your Shining.exe if it is still open.
# Right-click Shining.exe > Properties.
# Select the Compatibility tab (second tab).
# Check '''Run this program in compatibility mode for Windows XP (Service Pack 3)'''.
# Check '''Run this program as administrator'''.
# Click Apply, then OK.
# Open Shining.exe and enjoy playing.

===Cannot find File: ...===
# Exit the game.
# Run the ShiningPatcher and patch your game.

==="Ragnashield.dll is missing"===
# Disable your firewall and antivirus.
# Delete the ShiningRO folder.
# Run the ShiningRO Installer again.

===The procedure entry point MiniDumpWriteDump could not be located in the dynamic link library dbghelp.dll===
# Open your ShiningRO folder and rename the file "dbghelp.dll" to "dbghelp_old.dll" or anything else. ''This will make you use the Windows's version of the DLL instead of the one provided by default.''

===When I use a skill or attack, I get an 'attempt to call a nil value'/'IsItemUsingArrow' error.===
Solution 1
# First close the patcher.
# Go into your ShiningRO folder, and delete the file Shining.conf
# Run the patcher again.

Solution 2
# Download the [[Full Client]] and patch up.

===I get missing sprites errors ingame.===
Solution 1
# First close the patcher.
# Go into your ShiningRO folder, and delete the file Shining.conf
# Run the patcher again.

Solution 2
# Download the [[Full Client]] and patch up.

===I can only see RGB Emulation===
# This fix only applies if you only see RGB emulation in your Setup.exe's list of Graphic Devices.
# Simply uncheck "Disable hardware-accelerated graphics" and it should give you new options in the list of Graphic Device.
# Select the first option in Graphic Device (which should be Direct3D HAL).
 

=WMI related issues=
There are multiple errors related to WMI. Here are the most common ones.
===Using Windows XP (RagnaShield Beta - WMI generic failure)===
# Start menu, Run...
# Type services.msc, press enter.
# Scroll down and look for '''Windows Management Instrumentation'''.
# Enable it.

===Error code: 0x80070422===
# Start menu, Run...
# Type '''services.msc''', press enter.
#; [[File:wmi_02.png]]
# Scroll down and look for '''Windows Management Instrumentation'''.
#; [[File:wmi_03.png]]
# Right-click > Properties > Set the '''Startup type''' to '''Automatic'''.
#; [[File:wmi_05.png]]
# Click '''Start''', then '''OK'''.

===Error code: 0x80041002 (or 0x80041013, 0x80041010)===
Solution 1
# Run wmi_rebuild.bat in your ShiningRO folder with right-click > Run as Admin.
# If you get errors while doing this (or if it didn't help), go to solution 2.

Solution 2
# Start menu, Run...
# Type '''services.msc''', press enter.
#; [[File:wmi_02.png]]
# Scroll down and look for '''Windows Management Instrumentation'''.
#; [[File:wmi_03.png]]
# Right-click > Properties > Set the '''Startup type''' to '''Disabled'''.
#; [[File:wmi_06.png]]
# Reboot your computer (this step is required).
# Go in C:\Windows\System32\wbem\
# Rename '''repository''' to '''repository.old'''.
#; [[File:wmi_07.png]]
# Open the Services window (step 1 to 3).
# Right-click > Properties > Set the '''Startup type''' to '''Automatic'''.
#; [[File:wmi_05.png]]
# Click '''Start''', then '''OK'''.
 

===Screenshot: PrntScr button doesn't work===
# Press Esc > Options and Settings > Interface.
# Change the hotkey for "Screenshot".

===Screenshot: The image is grey/distorted===
# Run ShiningRO\Setup.exe.
# Change your horizontal resolution to be divisible by 4.

===Hotkeys are not being saved===
# Download the [https://www.shining-moon.com/download/savedata.rar Savedata] and extract it to your ShiningRO folder.
# If that didn't work, download the full client [[Full Client]] and install it.

[[Category:Miscellaneous Guides]]

Troubleshooting - Revision history

Rtsrick2020: Created page with "'''Upon encountering any errors, please make sure to do all the steps listed below.''' * Always use the '''Full Installer'''. You can..."